A software tool for dispatch and scheduling your business resources is a great way to make sure you are using the right people in the right place at the right time. Here are 7 benefits of using this type of tool.
Assume you’re in charge of a fleet of 1000 vehicles. Consider the amount of phone calls you’ll have to make to keep your staff and customers up to date.
Assume you spend at least a minute each day with your on-call drivers. That’s a total of 1000 minutes spent on the phone.
Boy, 16 hours!
You don’t even want to keep track of how much time you spend on the phone with your consumers now!
As much as you’d want to think this is just a theory, it was a game of life and death for Windy City Limousine & Bus. Windy City’s goal has always been to put its consumers first, which necessitated the use of real-time location and communication tools.
Samsara came to Windy City’s rescue during this bottleneck scenario. Windy City may now provide live links of vehicle position with its clients thanks to Samsara’s dispatch platform.
What’s the end result?
Windy City is lowering its monthly dispatch call volume by 30%, which equates to around 500 hours of internal phone calls.
Windy City’s dispatch department is also taking use of the fault code warnings in its cars, thanks to the addition of live engine diagnostics.
“We can log in and check what sort of engine codes are being thrown up if there is a vehicle breakdown or if a vehicle is immobilized. They may contact the driver and ask as few questions as they want since they already know the answers.”
— Ryan Kaczmarski, Windy City’s Director of Information Technology
As a result, understanding what’s going on, Windy City is reducing half-hour phone conversations to a minute or two in order to address the technical issue.
At the end of the day, you can’t deny that Windy City is delivering on its promises.
If you only open your eyes to the many benefits of the fleet management system, you, too, may enjoy the same success story. Let’s persuade you to create your success story today!
The Top 7 Reasons to Use Dispatching and Scheduling Software in Your Company
1. A Synoptic View Using GPS Tracking and Mapping
It’s just basic sense to keep track of where your cars are and what your drivers are doing behind the wheel when you’re managing a large fleet.
You can identify the location of every driver in your fleet using GPS tracking. You can track their speedometer and observe the routes they travel to make deliveries.
Apart from allowing you to keep a close watch on your drivers, GPS trackers offer a slew of advantages for them as well. Your drivers would be able to anticipate traffic and find alternative routes to make timely deliveries if you provided real-time information.
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2. Automated Scheduling for a Well-Informed Strategy
You can scale more effectively by automating repetitive activities throughout your company operations. Scheduling software aids you in this endeavor in your ever-expanding fleet company by keeping track of tasks allocated and providing insight into available drivers.
You may opt to automate your schedule partly or completely. You may allocate loads to drivers using Gantt charts and maps. The drag-and-drop capabilities would simplify your administration.
You will be able to substantially improve your effectiveness and, as a result, client happiness as you determine the availability of your drivers for jobs. You would save time arranging your assignments since your dispatchers would have all of the resources they need to make educated choices.
This time savings may be put to good use in improving your company strategy.
3. Insights in Real-Time for Real-Time Solutions
Consider the case when you’re providing catering services as well as large-scale deployments. Let’s suppose you get a 100-count order for a birthday celebration.
Your cooks would prepare a delectable meal, and your dispatcher would deliver it to your fleet driver. Until recently, everything has gone well.
But what a disaster it would be if the work car broke down! You’d wind up warming up near the car engine instead of providing warm meat!
You would, however, be instantly informed of the situation if you used fleet software. You’d be able to see the exact position where your driver is stopped, as well as the location information of other drivers in the area, using this real-time data.
This manner, you’ll be able to delegate the job to another driver who is just freeing up and is nearby, while the car that has been damaged is being fixed.
Furthermore, your delighted client would have no idea what’s going on behind the displays.
4. Automated Shipment Tracking Notifications
It’s difficult to keep track of all your shipments when you have a big fleet. With dispatch and scheduling software, it won’t be the case any more.
Your customers may be immediately informed of approaching deliveries, whether it’s a courier cargo or a products delivery, so they can make the required preparations. Shipment delays, on the other hand, may be predicted.
Furthermore, if you run a fleet for the K-12 sector, you may bring concerned parents up to date on any delays in their child’s return home. You will save time by not having to make unnecessary phone calls.
5. Deft Driving Routing Information
Let’s face it: your fleet drivers are most likely entering uncharted territory. However, if they rely on the people on the road to direct them to their destination, there’s a good chance they’ll miss the delivery deadline.
You’d also disappoint your customer if the only route your drivers knew to your client’s location was congested.
That’s where your dispatching software’s routing function comes in. It informs your drivers about traffic and determines the quickest and most efficient routes to their destination in terms of time and distance.
This manner, your drivers will never be late at your clients’ doors!
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6. Artificial Intelligence (AI) Dash Cameras for Security
If you’re in charge of trailers in your fleet, it’s reasonable to be concerned about their safety and, of course, the safety of your drivers.
When anything unexpected happens, the AI-powered dashboard cameras will record the event. Your driver would also be able to transmit an SOS signal, allowing you to get him assistance as soon as possible.
In the process, you’ll be able to exonerate innocent drivers in the event of a disaster, and you’ll be able to use it to punish your rebellious drivers.
7. Customer satisfaction dispatching and scheduling software
The aforementioned assets not only assist you improve your company operations, but they also help you achieve your ultimate objective of client satisfaction.
According to a recent research, 25% of customers quit purchasing when the promised same-day delivery fails to materialize. This just emphasizes the importance of client satisfaction.
That’s exactly what your dispatching and scheduling software’s functions do for your company!
Make Your Game More Interesting!
So, what are your thoughts?
Aren’t these boons too wonderful to pass up?
This software is already being used by your rivals. Now is the time to get them in your hands. Don’t be left out!
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Frequently Asked Questions
What are the advantages of dispatching procedures?
Dispatches are the best way to complete a mission. The benefits of dispatching procedures are that they allow you to save time and resources, as well as ensure your mission is completed successfully.
What is dispatching software?
Dispatching software is a term used to describe the process of sending out software updates to your clients.
What are the advantages of specialized software?
Specialized software is software that is designed to solve a specific problem. It is often used in the medical field, where it can be used for diagnosis and treatment.